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CALL US FOR A FREE OFFER  +30 26610 21300   info@onferry.com

Terms & Conditions of Minoan Lines

 

DOMESTIC LINES

According to the S.O.L.A.S. Convention, the P.D. 23/99 of the Greek state, the Council Directive 98/41/EC and the Port Authorities’ regulations and instructions, it is now mandatory, for reasons of safety, to state the following information when making your reservation: Surname, Name, Sex, Age category (Adult, Child, Infant), Type of vehicle and Plate number (if applicable). Nationality, Date of Birth, Place of Birth, ID/passport number, telephone number and e-mail address also need to be provided.

 

Passengers requiring special care must notify their travel agent or the Company’s main reservation offices.

 

Passengers’ contact information: We advise passengers, upon purchasing their tickets, to provide the issuing agency with their telephone number, (preferably their mobile phone number) so that they are informed in case of delay, cancellation or suspension of the itineraries. In case that passengers do not wish to provide any contact information, the Company does not assume any liability since the passengers will not be informed in case of delay, cancellation or suspension of the itineraries.

 

RESERVATIONS

  • Reservations and bookings can be made through all Central agencies, cooperating travel agencies, the Central reservation offices, the Port offices of the Company as well as the official Minoan Lines website at www.minoan.gr.
  • The ticket is issued in the passenger’s name and is strictly personal. It is not transferable and is valid only for the specific accommodation and the route it has been issued for. Any change must be reported to the issuing Agent, the Central reservation offices or the Port offices.
  • Passengers with “open date” tickets should confirm their new reservations well in advance especially during high season. Such tickets are valid for one year after the scheduled departure date, if it is written on the tickets. If no scheduled departure date is mentioned, then they are valid for one year after the issuing date. Any difference in price is paid by the passenger and the ticket should be validated by the issuing agency, the Central reservation office or the Port office

 

 

CANCELLATIONS / REFUNDS DOMESTIC LINES

  • From the date of the ticket issue and up to 14 days before the scheduled departure, the fare of the ticket is fully refundable.
  • From 13 days up to 7 days before the scheduled departure: 75% refund.
  • From 6 days up to 12 hours before the scheduled departure: 50% refund.
  • In less than 12 hours of the scheduled departure: the fare is not refunded.

 

TICKET LOSS

  • In the event of ticket loss, passengers must notify either the issuing Travel Agency or the Company.

 

FARES / DISCOUNTS

  • The tariffs include sea passage and port taxes (domestic & international routes) in selected accommodation arrangements. Meals and beverages are not included.
  • The 30% return trip discount is offered exclusively for the return fare of international routes when a round trip fare is booked; it is valid for any port of return. All other discounts are not cumulative and only one of them is granted at a time, when applicable conditions are met.
  • Passengers entitled to discounted fares are kindly requested to state it at the time of booking. Once the ticket has been issued, no refunds are allowed for price differences.
  • Groups, trucks, buses and unescorted vehicles are subject to special agreements.

 

CABINS

  • Cabins are characterized as a single bed or 2/3/4/5-berth depending on the number of passengers occupying them, not on the number of beds.

 

CHILDREN

  • Children under the age of 4 travel free of charge and are not entitled to a berth or a seat. However, a free ticket must be issued for embarkation.
  • 50% discount is granted to children 4 - 16 years old for all accommodation categories. Children must always be accompanied by an adult.

 

UNDERAGED PASSENGERS

  • The identity of minors is verified by showing their identity card or passport.
  • For minors under the age of 12 travelling in the domestic line, any other official document and/or relevant identification certificate issued by the Citizens’ Service Centers (KEP) or the Police is accepted.
  • The Company does not permit unaccompanied minors who are not 15 or older to travel on their own. They have to be accompanied by an adult.
  • For minors at the age of 15 and over (15-18) travelling without an adult companion, a statement of the parent or legal guardian should be submitted to the Company. The statement shall contain their consent to the minor’s transportation and acknowledgement that it is not possible for the minor to be under the supervision of the Captain and/or the officers and/or crew members during the trip, up to disembarkation at the port of destination as well as that the parent or guardian will hold harmless and indemnify the Company and its personnel for any loss, damage or expense resulting from the minor's journey. Related statements are available at the company’s offices (Customer Service: +30 2810 399855, e-mail: customer@minoan.gr) Download here
  • Parents or legal guardians of minors bear full responsibility for the acquisition and possession – before minors’ embarkation - of the appropriate, lawful and valid travel documents and all accompanying documents that may be required at the port of destination. Under no circumstances shall the company be liable if the authorities at the port of destination consider the said documents not sufficient.

 

TRAVEL DOCUMENTS

  • Passengers must ensure they have all valid documents (ID, passport, declaration or any other required documents) complying with the entry requirements of the country they visit.
  • Passengers’ entry to the country of destination may be not permitted in case they do not have the required travel documents.
  • The Company shall not be held responsible in case a passenger is denied disembarkation by local authorities due to lack of the necessary documents for entry to the country of destination.

 

BOARDING INSTRUCTIONS

According to the Directive 98/41/EC and article 5 of Presidential Decree 23/1999 (Government Gazette A'17), passengers' data will be confirmed during the process of embarkation (check-in) on board. All passengers while boarding the ship, along with their ticket should present their Identity Card, or other official proof of certification element of their identity. In case of denied boarding by the authorized officers of the vessel, consequence of the above, will result the in the loss of the passenger fare.

 

Passengers and vehicles must report at the port offices for check-in:

 

  • At least one hour (1) before departure for passengers of domestic routes and two (2) hours for passengers of international routes. Otherwise the Company reserves the right to grant the reserved accomodation without any refund to the passenger.
  • For vehicles, boarding time and priority list is subject to the local port authority regulations at the port of departure. Vehicle operators are responsible for their vehicle’s embarkation according to the ship’s crew instructions.
  • Vehicle passengers should exit the vehicle before embarkation.
  • Vehicle category and plate number is displayed on the ticket upon passenger’s declaration.

 

SAFETY ON BOARD

  • Neither the carrier nor the ship are liable for any accident, loss or damage occurring prior to boarding or loading and after disembarkation.
  • It is strictly forbidden for passengers to carry firearms, explosives, flammables, combustibles and other dangerous substances or materials on board.

 

PASSENGERS WITH REDUCED MOBILITY

  • Passengers with reduced mobility (here indicated as RMP) are those who are not able to move easily or those who need assistance.
  • Passengers RMP can book only by phone (+302810399899), by sending an email to reservation@minoan.gr or through a travel agency. The number of RMP cabins is limited, to purchase them in advance is highly recommended.
  • The same conditions applied for all the other passengers, when it comes to bookings and tickets, are valid for them too. In case their embarkation is denied, they can choose between refund and an alternative transport solution.
  • When RMP book or buy a ticket, they should report in writing their specific needs for the accommodation, the seat, the services required or the need to bring medical equipment. The request for assistance must be sent to the Company (enclosing a copy of a valid identity document), after buying the ticket and at least 48 hours before the departure to the email address reservation@minoan.gr or by fax at +302810399878.
  • For any other assistance, they have to inform the company at least 48h before departure and they need to show up in the agreed meeting point, in advance respect to the published embarkation time.
  • If a Carrier or a terminal operator, due to its fault or negligence, causes loss or damage to mobility equipment or other specific equipment used by people with disabilities, he must offer a compensation corresponding to such persons the replacement value of the equipment concerned or, where appropriate, the costs of repair.
  • The Hotel Manager or any other appointed person ensures the assistance to RMP. Once the Hotel Manager has been informed that a RMP is expected on board, an adequate assistance will be arranged: from the embarkation to the disembarkation. The Hotel Manager will highlight the cabins reserved to the RMP on the ship layout diagram and will give a copy of it to the Captain.
  • The crew personnel in charge of RMP assistance must wear a white/blue band on the arm with ASSISTANCE written on it, in order to be easily recognized. The ticket office ashore must provide the RMP vehicle with a sticker, which can guarantee parking priority in the dedicated areas.
  • When boarding, such vehicles must be addressed as a priority towards the parking areas on board intended for them. The above areas allow full mobility of the PMR and the easy access to passengers’ areas. Before the arrival, the Hotel Manager must inform the destination port agent about all the RMP needs for disembarkation and assistance ashore. In case of emergency, the person indicated for the purpose in the Master’s List will help the RMP to reach the meeting place and the debarkation areas. Ship decks can be easily reached by elevators provided with luminous keyboard, appropriate audio and keys for blind passengers.
  • On board there are equipped cabins available for disabled people, in accordance with the current law. In the public areas, tactile guides highlight the paths that lead to the main on-board services. There are also restrooms dedicated and equipped for the disabled. Aboard the ships there are parking spaces reserved for the disabled, highlighted by identification plates and equipped with facilities for fixing wheelchairs.

 

LUGGAGE

  • Luggage may be left inside the vehicles. Passengers are kindly requested to take their personal belongings that might be used during the voyage.
  • Access to the ship’s garage during the voyage is prohibited.
  • The Company shall not be held responsible in case of loss of money or valuables excepting the fact of checking them at the Purser’s office after an agreement for safe keeping.
  • The limit of liability for loss or damage to cabin luggage shall be determined by the relevant provisions of Regulation (EU) No 392/2009 of the European Parliament and Council of 23.04.2009.

 

PUBLIC AREAS

  • • Use of public areas on board is free for all passengers.
  • • It is prohibited to sleep in the lounge areas, bars and corridors.

 

CAMPING ALL INCLUSIVE

  • The “Camping All Inclusive” service is valid throughout the year.
  • The “Camping All Inclusive” service is strictly valid for “officially registered” Campers/Caravans which must be fully equipped with private facilities. Conventional cars, minibuses or boats cannot benefit of the “Camping All Inclusive” service.
  • “Camping All Inclusive” passengers are welcome to use all public areas of the ship. The supply of electricity for campers and caravans is free of charge.
  • For safety reasons, it is not allowed to use propane or any other cooking or heating gas during the entire stay on board.

 

CREDIT CARDS

  • The following credit cards are accepted in the shops, the “self service restaurants” and the “à la carte restaurants” on board: AMERICAN EXPRESS / DINERS / VISA / MASTERCARD / EURO CARD.
  • EURO is the official currency on board.

 

PETS

  • Pets travel in cabins available for pet carriage* or in specially designed kennels on the ship’s deck**.
  • Pets are not allowed in indoor public areas or cabins. Pet owners are responsible for their pets’ feeding and hygiene. Pet owners are required to bear their pets’ valid health documents in original format, recently updated.

(*) Service provided on board the vessels Knossos Palace, Festos Palace, Myconos Palace.

(**) Service provided on board all vessels of the fleet.

 

GENERAL INFORMATION

  • Fares and timetables listed in this catalogues are based on conditions existing at the time of print.
  • Passengers are responsible for complying with all port, health and customs regulations.
  • Passengers must comply with the instructions given by the captain or the crew regarding public order and safety on board.
  • Passengers must contact the captain or the staff captain should a complaint arises while on board. They may also contact the company or the Port Authorities after the end of the journey.
  • The rights and obligations of both the passengers and the Company regarding domestic routes are governed by L.3709/2008 and the Regulation No 1177/2010 of the European Parliament and the Council of 24 November 2010.
  • The Company reserves the right to substitute the vessel for which the ticket was issued after approval from the Ministry of Mercantile Marine, when it is required.
  • Timetables, fares and travel terms and conditions are subject to changes without prior notice. In case of a substantial increase of fuel prices, the Company reserves the right to change the fares without prior notice.
  • Arrival times quoted in timetables indicate the ship’s arrival at the port’s entrance (pilot station).
  • The company is not liable for any delay or cancellation resulting from deviation or from not keeping the scheduled route due to bad weather conditions or orders by the Ministry of Mercantile Marine or due to force majeure.
  • In case of cancellation of itineraries or suspension of scheduled itineraries, which are not due to event beyond the control of the company, the liability of the company is limited to the refund of the fare to the passenger, in case the Company has informed the passenger (a) one week before the scheduled departure for the domestic lines and (b) fifteen days before the scheduled departure for international lines.
  • This contract of carriage is governed by Greek Law. Any claim arising from this contract is subject to the exclusive jurisdiction of the Courts of Piraeus, irrespective of its legal basis. Carriage, whether domestic or international, is subject to the provisions and financial limits of responsibility which are provided by the Regulation (EU) No 392/2009 of the European Parliament and of the Council of the 23 of April 2009, to the extent that the above provisions apply to the carriage of passengers, their luggage and vehicles, as they are in force in Greece.
  • Passengers are required prior to their trip to always consult their travel agencies, the Company’s Central agencies, Port Agencies or the official website (www.minoan.gr) to be informed for any schedule changes or deviations from the published itineraries.

 

ADRIATIC LINES

  • These General Conditions are valid for all tickets issued by or before 31/12/2017.
  • Minoan Lines SA acts as an agent for carrier Grimaldi Euromed S.p.A. The Carrier for the sea route is indicated on the passenger ticket.
  • Passengers, their luggage and accompanied vehicles are exclusively transported at the Carrier's Terms and Conditions.
  • By purchasing the ticket, the passenger accepts the Terms and Conditions indicated below.
  • Similarly at the time of reservation and/or purchase of the ticket, the passenger authorises ipso facto the processing of personal data as specified in the Privacy Policy set out at the end of this document and in accordance with Legislative Decree No. 196/2003.

 

DEFINITIONS

  • “Carrier” means the Owner of the vessel that performs the sea transport. “Luggage” means hand luggage owned by the passenger, not registered, or stowed in or on the vehicle or deposited in one of the vessels baggage storage room, and that contains only personal belongings. “Accompanied vehicle” means any motor vehicle (including towed vehicles) for the carriage of persons, not carrying goods for sale, owned or legally available to the passenger indicated on the passenger ticket.

 

POWER OF THE MASTER

  • The Master has the right to proceed without pilot, to tow and assist other vessels under any circumstance, to deviate from the standard route, to call at any port, to transfer passengers and their luggage onto another vessel for the continuation of the journey. The Carrier and, on its behalf, the Master of the vessel have the right to refuse embarkation to any passenger whose health conditions, at their sole discretion, do not permit them to make the journey. Furthermore, during the journey, in any port, the Carrier and, on its behalf, the Master have the right to disembark any passengers who, at their sole discretion, are in such health conditions that do not allow the continuation of the journey or whose behaviour represents a danger or a serious disturbance to the other passengers or the crew. Any passenger on board the vessel is subject to the disciplinary power of the Master for all matters concerning safety and the navigation. The Carrier and the Master have the right to follow any order or directive given by governments or authorities of any state or by subjects that act or declare to act on behalf of or in agreement with such governments or authorities or by any other individual who, based on the conditions of the insurance policy covering war risks to the vessel, can issue such orders or directives. All actions and omissions taken by the Carrier or Master in execution or as a consequence of such orders or directives shall not be considered as breach of contract. The disembarkation of passengers and their luggage as a consequence of such orders or directives release the Carrier from any liability for the continuation of the journey or the repatriation of the passengers.

 

THE VESSELS

  • The vessels in service are passenger Ro/Pax or CRUISE Ferries, suited to transport passengers and freight.

 

BOOKINGS

  • Bookings can be made at a Travel Agent, at Minoan Lines Grimaldi Lines offices and agents or on-line at www.minoan.gr and www.grimaldi-lines.com. The ticket is payable upon confirmation. Payment of the freight is due to Minoan Lines at the time of booking. No booking is confirmed without full payment of the fare. No passenger ticket can be issued without payment. For security reasons the names of the passengers, the information concerning ID document, the type and the registration number of the vehicle as stated on the ticket have to correspond to the departing passengers and their vehicles. Otherwise, access to departure gates and boarding may be refused.

 

APPLICABLE LAW

  • The contract for the carriage of passengers, their luggage and vehicles is governed by Regulation (EU) No. 1177/2010, the Athens Convention of 13/12/1974 as amended by the London Protocol of 01/11/2002, the Italian Navigation Code as interpreted in accordance with the Italian legal system and any subsequent amendments to the aforesaid law and/or any new sector regulations. In accordance with and with the effects of Article 19 (VI) of Regulation (EU) No. 1177/2010 the carrier establishes that the minimum threshold below which the economic compensation is not expected is € 6 (six). Exemptions and exoneration of the liability of the Carrier as per Article 20 of Regulation (EU) No. 1177/2010 as well as those provided by the Italian Navigation Code and any applicable national and international regulations remain valid.

 

TICKETS (Passage Contract)

  • The passenger ticket is only valid for the persons indicated on the ticket. The ticket is non-transferable. The ticket can be submitted in paper form, fax, e-mail. At the time of boarding ("check-in") the passenger will be given the "boarding pass" upon presentation of the regular "ticket" and valid documents of the passengers and any accompanied vehicles. The passenger is required to keep both documents ("ticket" and "boarding pass") for the entire crossing, if found without a ticket or boarding pass, the passenger will be required to pay double the ticket cost. In the event of a claim, the passenger will be required to show a copy of both the ticket and the boarding pass, otherwise the claim cannot be processed.

 

FARES

  • For each sea route, the basic rates, divided in accommodations and port dues, are published on the Company's website www.minoan.gr. As explained on the same page, the indicated fares may fluctuate, detailed in advance and in any case prior to the completion of the purchase and payment by the customer. Pursuant to Article 33 of the Consumer Code, however, the Carrier is entitled to vary the fares before departure and in any case before the reservation has been finalised by the Consumer, both for the outward and the return journeys, providing the Consumer the right to exercise the right of withdrawal as provided for in Article 33 of Legislative Decree No. 206/2005 (so-called Consumer Code).

 

LIMITS OF LIABILITY

  • The liability of the Carrier for the loss of human life, bodily injury and/or loss or damage to luggage, vehicle, valuables, personal effects and/or other property of the passenger shall under no circumstances exceed the limits set by the Athens Convention of 13/12/1974 as amended by the Protocol of London of 01/11/2002 and/or the Italian Navigation Code and/or from other Italian and international legislation in the sector where applicable.

 

ON BOARD DISCIPLINE

  • The passenger is required to strictly observe the on board regulations and comply with the regulations in force for maritime transport, in particular those relating to navigation safety. It is forbidden to smoke on board in all indoor areas. The on-board personnel are legally responsible for ensuring compliance with this prohibition and to report any non-compliance with the relevant Authorities in accordance with Law No. 3 of 16 January 2003 and the relevant implementation agreement of 16 December, 2004. Failure to comply with any statutory provision, on board rules, order or Authority regulations concerning safety shall be punished in accordance with applicable civil and criminal laws. In accordance with existing anti-terrorism regulations (ISPS), passengers may at any time be subject to luggage inspection and/or requested to submit identification to the ship's officers.

 

EMBARKATION

  • The passenger must be at check-in at least two hours before departure. Boarding may be refused after this time. In high season, queues should be considered. If the passenger does not arrive within this time limit, s/he loses the right to board even if booked. At the time of boarding, s/he must be in possession of the regular passenger ticket, a valid ID document and any documents required to disembark in the final destination countries and any country where ports of call are located. Vehicles will be called for boarding in the order set by the Master and/or his/her subordinates and officers, and can be placed on any vessel deck.

 

TRAVEL DOCUMENTS

  • Citizen of an EU country: an identity card valid for foreign travel or passport is sufficient. Non-EU citizen: valid passport with valid residence permit or visa for a Schengen country. Before embarking, the passenger must ensure to be in possession of all necessary documentation to disembark at the port of destination. In this respect, the Carrier may not be held liable for disembarking denied by local authorities in lack of documentation required to enter the country of destination.

 

EMBARKATION OF UNDER AGED PASSENGERS

  • In compliance with Regulation (EC) No. 2252/2004, under aged passengers must have their own travel document to embark. (see § TRAVEL DOCUMENTS) Passengers under the age of 12 are not accepted on board unless accompanied by an adult. If the adult is not one of the 2 parents, a written authorisation in which the parents declare to entrust their child to a legal guardian, signed by both parents, has to be submitted to the Master or the Purser of the vessel. This letter must be accompanied by the valid ID documents of both parents and, in the case of non-EU citizens, the residence permit of the parents that includes the child; Minors over the age of 12 may be admitted on board the vessel provided they provide the Master/Purser with a waiver signed by both parents, with the documents of both parents enclosed, in which they claim to take full liability for any personal and/or third party damages. Under no circumstances shall the Master and/or other crew member take over the custody, and the consequent liability of the minor on board the ship. It is understood that the passenger is required to obtain all the necessary documentation required by the country of destination and the Carrier cannot be held liable if such documentation is considered insufficient by the Authorities in the port of destination.

 

EMBARKATION OF PREGNANT WOMEN

  • Women more than 6 months pregnant may only travel if they have a medical certificate authorising travel that was issued no more than 7 days before the departure date. If, however, pregnancy is complicated, the pregnant passenger must possess a medical certificate authorising the journey regardless of how many months pregnant. Boarding will not in any case be allowed to women who are expected to give birth within 7 days of departure or who have given birth within 7 days prior to departure. In any case, the Master has the right to refuse boarding to anyone who, at his/her sole discretion, is in a state of health that does not permit travel. In the event that the Master refuses to board the passenger for a justified reason, the Carrier shall only be required to reimburse the cost of the ticket.

 

EMBARKATION OF REDUCED MOBILITY PASSENGERS (RMPs)

  • Passengers with reduced mobility (here indicated as RMP) are those who are not able to move easily or those who need assistance. Passengers RMP can book only by phone (+302810399899), by sending an email to reservation@minoan.gr or through a travel agency. The number of RMP cabins is limited, to purchase them in advance is highly recommended. The same conditions applied for all the other passengers, when it comes to bookings and tickets, are valid for them too. In case their embarkation is denied, they can choose between refund and an alternative transport solution. When RMP book or buy a ticket, they should report in writing their specific needs for the accommodation, the seat, the services required or the need to bring medical equipment. The request for assistance must be sent to the Company (enclosing a copy of a valid identity document), after buying the ticket and at least 48 hours before the departure to the email address reservation@minoan.gr or by fax at +302810399878. For any other assistance, they have to inform the company at least 48h before departure and they need to show up in the agreed meeting point, in advance respect to the published embarkation time. If a Carrier or a terminal operator, due to its fault or negligence, causes loss or damage to mobility equipment or other specific equipment used by people with disabilities, he must offer a compensation corresponding to such persons the replacement value of the equipment concerned or, where appropriate, the costs of repair. The Hotel Manager or any other appointed person ensures the assistance to RMP. Once the Hotel Manager has been informed that a RMP is expected on board, an adequate assistance will be arranged: from the embarkation to the disembarkation. The Hotel Manager will highlight the cabins reserved to the RMP on the ship layout diagram and will give a copy of it to the Captain. The crew personnel in charge of RMP assistance must wear a white/blue band on the arm with ASSISTANCE written on it, in order to be easily recognized. The ticket office ashore must provide the RMP vehicle with a sticker, which can guarantee parking priority in the dedicated areas. When boarding, such vehicles must be addressed as a priority towards the parking areas on board intended for them. The above areas allow full mobility of the PMR and the easy access to passengers’ areas. Before the arrival, the Hotel Manager must inform the destination port agent about all the RMP needs for disembarkation and assistance ashore. In case of emergency, the person indicated for the purpose in the Master’s List will help the RMP to reach the meeting place and the debarkation areas. Ship decks can be easily reached by elevators provided with luminous keyboard, appropriate audio and keys for blind passengers. On board there are equipped cabins available for disabled people, in accordance with the current law. In the public areas, tactile guides highlight the paths that lead to the main on-board services. There are also restrooms dedicated and equipped for the disabled. Aboard the ships there are parking spaces reserved for the disabled, highlighted by identification plates and equipped with facilities for fixing wheelchairs.

 

DRIVERS

  • A driver means the driver of a commercial vehicle embarked on the vessel. There may be several drivers for a single vehicle. The passenger fare is set by the Grimaldi Commercial Office and must be included in the bill of lading, along with the driver's name and surname. The latter must be in possession of the ID documents required for the journey and disembarking in the country of destination. For SOLAS and Decree 13/10/1999 purposes, drivers are similar to passengers. Each driver receives a regular boarding pass at check-in. Drivers must be assigned a seat in the cabin, providing ship availability. Drivers are entitled to free board.

 

HEALTH AND VACCINATIONS

  • Passengers are accepted assuming they are in good health, both physical and mental. There is a first aid station and hospital/cabin on board.

 

INSURANCE

  • The shipowner and the Carrier have an insurance policy issued by the P & I Club only as regards their liability to third parties. It is strongly recommended that passengers take out a personal insurance policy against the costs of cancellation, luggage, expenses and medical assistance and repatriation. See the following paragraph for the vehicle.

 

ACCOMPANIED VEHICLES

  • Passenger vehicles are considered as vehicles not containing goods for sale. A vehicle containing anything other than personal belongings is not permitted as an accompanied vehicle and must travel as a commodity. Should boarding be denied because the vehicle, which is included as a passenger accompanied vehicle, contains goods for sale, no refund will be recognised. Only one accompanied vehicle is permitted per passenger. Tourist buses, trucks, trailers, lorries and jumbos with or without a driver must travel as cargo. If the vehicle arriving for boarding has a booking code other than the one indicated on the ticket, the passenger loses the right to board (without refunding the ticket). The difference between the categories plus the change fee will have to be paid to be admitted on board the vessel. The accompanied vehicle is boarded and disembarked by the passenger, who, when parked in the place indicated by the crew member, must take care to put the vehicle in gear and pull the handbrake. The vehicle must be locked. Access to the garage area remains categorically forbidden throughout the entire journey. Inoperable vehicles cannot be boarded and will have to travel as cargo. At the time of embarkation, it is obligatory to declare whether the accompanied vehicle is equipped with a methane or LPG fuelling system. The vehicle methane fuel supply system must comply with all relevant regulations in force and this compliance must be duly certified in the registration booklet. During the time the vehicles are stowed on board, methane tank cut-off valves must remain closed. The Passenger must be in possession of all the documents necessary for disembarking and customs clearance of the vehicle in the port of destination. The carrier cannot be held liable in case of incomplete documentation. All costs and expenses arising from the embarkation, disembarkation and customs clearance of the vehicle shall be borne by the passenger. Any damage caused by the vehicle to the vessel and/or third parties must be compensated directly by the Passenger who caused them, or through his/her insurance. However, the Passenger may at any time be required to sign a liability declaration before disembarking from the vessel. We recommend covering the risk of transport by sea with an adequate insurance policy; the Carrier does not provide any insurance coverage except for his own liability, and within the limits imposed by the Italian Code of Navigation or, if applicable, by an international convention. The classification of vehicle categories is at the discretion of the Carrier and is published on the website www.minoan.gr.

 

LUGGAGE

  • Only luggage containing personal effects is allowed on board. The luggage must not contain any goods intended for sale. Dangerous and harmful goods are not allowed (the list of dangerous and harmful goods includes, but is not limited to: weapons, explosives and drugs). Passengers are requested to carry the luggage necessary for the crossing with them since the garage decks remain closed during navigation. Each passenger with cabin accommodation is entitled to bring a single suitcase on board. Passengers with armchairs or bridge passage can only carry a small carry-on baggage. Excess baggage above these limits, except those placed in or on the accompanied vehicle, must be deposited in the luggage compartment by paying the relative price. Household items and furnishings must be registered and stowed in the garage at a fee. The Carrier's liability for checked baggage may not exceed the limits set by the Athens Convention of 13/12/1974 as amended by the Protocol of London of 01/11/2002 and/or the Italian Navigation Code and/or other applicable Italian and international sector legislation, and within the limits of 30 kg per person per unchecked baggage including those possibly placed in or on the accompanied vehicle or stowed in the vessel's baggage storage area (under Article 410 of the Italian Navigation Code). The Carrier cannot be held liable in any way for any theft, loss or damage of jewellery, money, documents, manuscripts, valuables and valuables, wherever they are stowed on board.

 

CURRENCY

  • The currency on board is the Euro. There is no currency exchange. Cheques are not accepted.

 

CHILDREN

  • Children's discounts are indicated in the fare schedule and online on the web site. The age of the child must be documented. The day of embarkation of each single journey is used as a reference.

 

PETS

  • Pets are considered all animals that may be regularly owned under the regulations in force in the passenger's country. There are specific accommodations for dogs and cats, other animals (rabbits, birds, hamsters, etc.) must travel in carriers owned by the passenger. They are not admitted in cabins, in the lounge armchairs and common areas; they are allowed on external decks, where they can safely walk along with their owners. In addition, the passenger must provide food for the animal as the crew is in no way obliged to provide food, except for water. The passenger must personally take care of the animal and is obliged to remove any excrement, or other, it produces. The passenger is liable for the accompanied animal. Damage to the vessel, to persons or property, must be compensated on the spot. The passenger is also responsible for the vaccinations and other procedures required to travel or to disembark at the port of destination. The transport of animals other than pets is to be excluded as “accompanied” and should be treated with “custom” agreement. Pets must be booked either directly online on the company's website, through the Call Centre or through the branch offices that have direct access to the computerised booking system, provided vessel availability. The following is mandatory for pets (dogs): • for international and extra Schengen routes: the European passport (PET), leash and muzzle; • for domestic routes: registration in the canine records (registered microchip), the health certificate issued by the veterinary surgeon, the leash and muzzle; If a passenger checks in with an animal indicated on the ticket, the port agent will proceed as follows: • check for specific on-board available space; • collect the fee, issuing a ticket; The Master shall enforce the rules for the transport of animals. Under no circumstances can the presence of pets in the cabin and passenger areas or inside the passenger vehicles be tolerated. In case a passenger is found with an animal on board, not indicated on the ticket, this is to be excluded as “accompanied” and should be treated with a “custom” agreement. Visually impaired passengers may travel with their guide dog, in accordance with the national (Law No. 376 of 25 August 1988), international and EU regulations (Article 11.5 of Regulation (EU) No. 1177/2010), at no extra cost. The guide dog can travel in the cabin together with the passenger. The presence of the guide dog must be reported at the time of embarkation. Where a disabled person or person with reduced mobility is accompanied by a recognised assistance dog, that dog shall be accommodated together with that person, provided that the carrier, travel agent or tour operator is notified in accordance with applicable national rules on the carriage of recognised assistance dogs on board passenger ships, where such rules exist. Limitations and restrictions on the transport of pets are necessary for the benefit of all passengers.

 

PASSENGER CANCELLATION CONDITIONS

  • Cancellations must be notified in writing to the Carrier's office, either directly or through the Travel Agency. Special fare tickets are non-refundable.
  • For standard fare tickets, the following penalties apply to the total amount of the ticket, including passengers, accommodation supplements and any accompanied vehicles and other:
  • 10% penalty (excluding fixed dues) up to 30 days prior to sailing
  • 30% penalty (excluding fixed dues) from 29 to 7 days prior to sailing
  • 50% penalty (excluding fixed dues) from 6 to 2 days prior to sailing
  • 100% penalty, 24 hours or less from departure
  • Refunds are made only by the agency that has issued the ticket.
  • NOTA BENE:
  • NON-SHOW and OPEN TICKETS (on both lines) are non-refundable.
  • SPECIAL FARE tickets (i.e. EARLY BOOKING) are subject to special cancellation conditions.

 

PASSENGER CHANGE CONDITIONS

  • All tickets, both at standard and special rates, are subject to restrictions in case of change, or payment of any fare differences, if the change entails a higher cost than the original one. Requests to add and/or change dates, times, routes, passengers, accommodations, vehicles etc. will be accepted within the limits of passenger seats and garage spaces available on board (variables based on the date and the sea route) and are therefore subject to availability. The Carrier reserves the right to launch time-limited extraordinary promotional campaigns during the season, whose tickets may not be modifiable and are non-refundable as specified in the applicable terms and conditions of the special offers.

 

CLAIMS

  • Any claims must be received by the Carrier, in writing. Minoan Lines SA and the Carrier reserve the right to change the General Change and Cancellation Terms for certain departures and always before reservation by the passenger.

 

DECREE 13/10/1999

  • (Directive 98/41/EC on the registration of persons aboard passenger ships) At the time of booking, the customer must provide the following information: surname, name, nationality, date of birth, gender, ID document number (for non-Schengen routes only), cell phone number, e-mail address. In addition, the passenger can indicate any special needs for care and/or assistance in emergency situations. The provided data will be processed in compliance with Law No. 675 of 31 December 1996.

 

INFORMATIVE AND CONSENT AS PER ARTICLES 13, 23, 26 E 43 OF LEGISLATIVE DECREE NO. 196/2003

  • Dear Customer, Pursuant to Article 13 of Legislative Decree No. 196/2003 (hereafter for brevity also referred to as TU) and in relation to the personal data that Minoan Lines SA will acquire. We inform you of the following: 1. Purposes of processing Processing aims to conclude and execute the passenger contract and the services derived from it and strictly ancillary; to such ends, consent to processing (Article 23 of Legislative Decree No. 196/2003) is necessary since, in default, it will not be possible to conclude the contract and fulfil its obligations. Processing, where expressly authorised by the data subject (optional consent), may also be aimed at the periodic communication of any offers and/or events, the sending of commercial information and advertising material or the completion of market research on customers. Granting consent for such marketing purposes is not mandatory nor necessary for the purpose of signing the passenger contract and its non-performance will not produce any consequences of any kind. 2. Processing methods a) The processing of personal data will be carried out in the manner and within the limits set forth in Legislative Decree No. 196/2003 and in particular with respect to the provisions of Article 11 of the said Decree. Data is processed using the following operations and/or group of operations: gathering, recording, organizing, preserving, consulting, processing, editing, selecting, extracting, comparing, using, interconnecting, blocking, communication, cancelling, destroying of data. b) The operations can be performed with or without the assistance of electronic or automated tools. c) Processing is carried out by the data controller and/or processors and representatives whose list, being subject to change, is periodically updated by the data controller. 3. Collection method Personal and/or sensitive data are collected from the data subject and/or from legitimate third parties and, in any case, in accordance with Legislative Decree No. 196/2003 and for the purposes indicated in point 1 of this notice. In the event that the passenger contract is to be concluded and/or purchased with a third party (i.e. at a travel agency, web portal, etc.), the latter will provide this information on the processing of personal data for consent purposes. 4. Refusal to provide data As anticipated in point 1, any refusal by the data subject to provide personal data, or some of them, may result in the impossibility of concluding the contract and/or carrying out some ancillary services. 5. Communication of data Processors and representatives may transmit personal data collected for the purposes set out in point 1 to all those persons to whom such disclosure is necessary for the proper fulfilment of the aforesaid purposes (i.e. subsidiaries and/or affiliates of the Grimaldi Group) and may also be learn of customers' personal data from such third parties, subject to the requirements of the TU. 6. Data disclosure Personal data are not subject to disclosure, without prejudice to the lawful disclosure and dissemination provisions of Article 25 of the TU. 7. International data transfer Personal data may be transferred to European Union and non-European Union countries in the context of the purposes set out in point 1 and in any case in compliance with the provisions of Articles 42-45 of the TU. 8. Rights of the data subject Article 7 of Legislative Decree No. 196/2003 grants the data subject specific rights, including: • the right to obtain confirmation as to whether or not personal data concerning you exist and their communication in intelligible form; • the right to have knowledge of the origin of the data, the purposes and methods of processing, the logic applied to the treatment, the identification details of the controller, the persons responsible and, in general, the subjects to whom they may be disclosed or who may become aware of them as agents; • the right to obtain updating, rectification and data integration; • the cancellation, anonymisation or block of illicitly processed data; • the right to object, for legitimate reasons, to the processing of data. In accordance with Article 8 of Legislative Decree No. 196/2003, the rights referred to in Article 7 are exercised by a request filed without formalities with the data controller; when, as a result of the request, there is no confirmation of the existence of data relating to the data subject, a cost contribution may be claimed by the Carrier for the specific search made (Article 10 of the TU). 9. Data controller The data controller is Minoan Lines SA, Grimaldi Euromed S.p.A. and Grimaldi Group S.p.A., with headquarters in Palermo, via Emerico Amari No. 8 and administrative offices in Naples, Via Marchese Campodisola No. 13.

 

 

 

 
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• For trips with different carriers, please make separate reservations for each route
• Select multileg for combination of 4 international - domestic routes in the same reservation
Max number of passengers 6:
Please select the exact number of passengers, including children / infants
Max number of vehicles 2:
Please submit the exact number of vehicles, including the baggage & boat trailers.

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Transport
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Round trip
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To
First Route Date
Return Date
Passengers
Date of Birth
Date of Birth
Date of Birth
Date of Birth
Date of Birth
Date of Birth
Vehicles
1st Vehicle
2nd Vehicle
Pets travel in your cabin* (*pet friendly cabins) or in specially designed kennels on ship’s deck
Pets
For Camper or Caravan Travellers
  • Camping All Inclusive
Accommodation in inside Cabin & 30% discount on meals at price of deck & camper/caravan . Valid all year round with Minoan Lines
  • Camping On Board
Accommodation inside your camper/caravan Valid: April – October with Anek – Superfast
  • Camper Special
Accommodation in inside Cabin at price of deck & camper/caravan . Valid November-March with Anek – Superfast
Camping on Board
Yes
No
Name
Surname
Phone

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GREECE - ITALY

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+30 26610 21300

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We work with the following companies

MINOAN LINESGRIMALDI LINESVENTOURIS Ferries
ANEK LinesHELLENIC SEAWAYSBLUE STAR Ferries
SUPERFAST FerriesGolden Star FerriesANEK SUPERFAST
AEGEON PELAGOSZante FerriesSEA JETS
Aegean Speed LinesSarris Cruises